This solution mainly focuses on IT operation and maintenance support service for China stores which ranges from store opening at the beginning and store operation afterwards.
Store Opening Support Service
Store opening support service:
Site wiring diagram design, site environment investigation, system installation & equipment transportation, site equipment and hardware connection, network wring, network configuration & connection & testing, business training and site support for store opening.
Store operation and maintenance service:
hardware and software maintenance for the devices installed in stores, operation fault solution via remote adjustment, telephone support and on-site maintenance and regular maintenance-based investigation for equipments. Ruiyao will also integrate resources and unify customer service based on the stores distribution nationwide so as to guarantee the normal operation of China stores in a highly efficient way.